Returns & Refunds

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, mislabeled, or incorrect, please contact us within 7 days of receiving your order.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue is reviewed, eligible orders may be replaced or refunded at no additional cost.

Made-to-Order Products

Hyper Fenton merchandise is produced on demand through our fulfillment partners. We do not keep traditional inventory of most products.

Because an item is created specifically after your order is placed, we cannot accept returns or provide refunds simply because you changed your mind after ordering.

Sizing & Exchanges

We do not currently offer exchanges for different sizes, colors, or styles. Please review the product description and available size guide carefully before completing your purchase.

Ordering an incorrect size does not qualify as a defective product and is generally not eligible for a refund or replacement.

Refunds

Refunds are available for qualifying damaged, defective, misprinted, mislabeled, or incorrect items.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Wrong Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

Lost Packages

If your tracking information indicates that your order may have been lost in transit, contact us as soon as possible. We will review the shipment information and determine the appropriate next step.

Orders marked as delivered by the shipping carrier may require additional investigation before a replacement or refund can be approved.

How to Report a Problem

Please contact Hyper Fenton directly rather than contacting our production or fulfillment partners.

Include your order number, the email address used to place the order, a description of the problem, and photos when applicable.