STORE POLICY

Returns

Clear rules for damaged items, refunds, exchanges, wrong addresses, and lost packages.

Made-to-order policy: Hyper Fenton merchandise is created specifically after an order is placed. Because of that, we generally do not accept returns or exchanges for buyer's remorse, ordering the wrong size or color, or changing your mind.

Damaged, defective, misprinted, mislabeled, or wrong items

If your order arrives damaged, defective, misprinted, mislabeled, or you receive the wrong item, contact us within 7 days of delivery. Include your order number and clear photos showing the issue.

If the claim is eligible, we will arrange an appropriate replacement or refund.

Exchanges

We do not offer size, color, or preference exchanges on made-to-order merchandise. Please review product descriptions and size information before checkout.

Refunds

Approved refunds are returned to the original payment method. Processing time after approval can vary by bank, card issuer, or payment provider.

Wrong address

Customers are responsible for entering a complete and accurate shipping address. If a package cannot be delivered because the address supplied at checkout was incorrect or incomplete, additional shipping charges may apply if the order must be sent again.

Lost packages

If your package appears lost or is significantly past the estimated delivery date, contact us with your order number. We will review the tracking and fulfillment information and determine the next step.

How to request help

Contact support@hyperfenton.com within the applicable timeframe. Hyper Fenton—not the fulfillment partner—is your point of contact for store support.

Email order support Shipping policy

Last updated August 16, 2026